Help
Couldn't find what you were looking for?
Claims
If an item purchased in the PUMA Online Shop does not meet PUMA quality standard, you are entitled to make a claim within the legally applicable guarantee period. This also applies to items that have been reduced in price.
Please send the merchandise you wish to make a claim about and enclose a copy of the invoice on which you have listed the quality issuse, with one of our dispatch partners TNT UK (HDN) or UPS, to the address below:
PUMA Online Shop
Antwoordnummer 8000
3301 WB Dordrecht
Netherlands
Please note that faulty merchandise should not be returned using the standard returns process. Please contact our Customer Service under tel. 08 71 / 3 84 99 69 (£ 0.10 per minute from landlines, see your providers' rates for calls from mobile networks) and we will send you a new package return sticker to send us the faulty merchandise.
Claims can only be accepted for items purchased in the PUMA Online Shop.
You didn’t find your answers?
Please see our Terms and conditions and Privacy policy pages.
Need assistance?
Have you still got questions? We could be pleased to answer your questions in German, English, French or Spanish.
(Monday to Friday from 08.00 – 20.00)
Email: service-uk@shop.puma.com
PUMA Retail AG
Ostringstrasse 17
4702 Oensingen
Switzerland
Tel.: 08 71 / 3 84 99 69 **
Fax: 08 71 / 3 84 11 81 **
** £ 0.10 per minute from landlines, see your providers' rates for calls from mobile networks
