Help with
Ordering
Ordering
Subsequent Cancelation
As long as the package has not left our warehouse, the order may be cancelled. Cancellations can be carried out by contacting our Customer Service on tel. 08 71 / 3 84 99 69 (£ 0.10 per minute from landlines, see your providers' rates for calls from mobile networks).
If the package has already left our warehouse, you can refuse to accept the package, or use the supplied package return sticker to send it back to us free of charge.
Making Subsequent Amendments to an Order
It is not possible to subsequently change sizes or colours of items, or to add or delete items.
Please enter a new order in the PUMA Online Shop.
Telephone Orders/Ordering by Email/Post/Fax
Placing a telephone order or ordering by email/post/fax is not possible.
Exchanging Products
Exchanging products is not possible.
Please enter a new order in the PUMA Online Shop.
You didn’t find your answers?
Please see our Terms and conditions and Privacy policy pages.
Need assistance?
Have you still got questions? We could be pleased to answer your questions in German, English, French or Spanish.
(Monday to Friday from 08.00 – 20.00)
Email: service-uk@shop.puma.com
PUMA Retail AG
Ostringstrasse 17
4702 Oensingen
Switzerland
Tel.: 08 71 / 3 84 99 69 **
Fax: 08 71 / 3 84 11 81 **
** £ 0.10 per minute from landlines, see your providers' rates for calls from mobile networks